Customer Service
It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.
How to order
Online: (24 hours a day, 7 days a week): Ordering online is safe, easy and convenient. Once you have decided upon a product or products, simply choose the item and options, enter a quantity and click on the Add button. When you have completed your shopping, fill out all billing and shipping information, then submit your form! Its, that easy.
Phone: toll-free 866.388.5154 or 323.255.7668 (Weekdays 9 a.m.- 5 p.m. EST): Our customer service agents are available to answer any of your questions and to assist you placing an order. If you need assistance outside of the hours listed above, please leave a detailed message; someone will return your call within 24 hours or the next business day.
Fax: 323.729.3918 (24 hours a day, 7 days a week): Please include phone number, fax number and e-mail address on all faxes so that we can confirm receipt of your order. Please remember to add the appropriate shipping and handling and sales tax charges. (If your order includes a mattress or furnature, you will be contacted by a customer service agent with shipping quotes.
Mail:
Good Night Naturals,
5979 W 3rd Street, Ste 102
Los Angeles, CA 90046
To place your order by mail, include your completed order form with product numbers, styles and quantities. Also include credit card number, expiration date and CCV code, personal check or money order payable to: Good Night Naturals. Total charges include shipping and handling, gift wrapping fees, oversize charges and California sales tax if applicable.
Email: info@goodnightnaturals.com
Sales Tax
Orders placed online that ship within California are charged 9% sales tax. Phone, fax and mail orders shipped within California must also apply appropriate state sales tax.
Shipping and Handling
Shipping is calculated online. Our preferred services are FedEx, UPS and USPS. Please allow 5-10 business days unless otherwise noted (excludes weekends and holidays) for delivery. Allow 4-8 weeks for special orders. Large and oversize items such as mattresses, box springs and bedroom furniture require special shipping rates. Please email or call the Good Night Naturals customer service department for rate quote. If you place an order for large and oversized items, you will be contacted with a special rate quote within 12 - 48 hours. Orders will not be processed without customer approval of special shipping costs.
Free Shipping
Periodically free shipping is offered. When free shipping is offered it applies to items other than furniture, mattresses or items otherwise noted as having additional shipping/delivery charges. Free shipping applies only to orders delivered within the continental United States. Please note: When items shipped for free are returned, you will be credited for the item(s) purchase price less shipping charges. Shipping charges are calculated when placed in the shopping cart.
FedEx and UPS Service
FedEx Home ground service is our primary service. 2nd day and Overnight service is available at additional cost within the US. (large, oversize and special order items are excluded). Cost for rush shipments will vary based on dimensional weight and type of service. Shipping charges can be accessed on the Good Night Naturals "your shopping cart" page. For accurate shipping rates, Zip codes must be entered. If no charges appear, please email or call for special rate.
International Shipments USPS Priority and Express are the our primary services. 2nd day or overnight service is not available at this time. Shipping charges can be accessed on the Good Night Naturals "your shopping cart". For accurate shipping rates, postal codes are required. Additional shipping and insurance charges apply. Contact for rates.
Methods of Payment
Good Night Naturals accepts MasterCard, Visa, American Express, personal checks and money orders. Orders ship pending payment bank clearance.
Gift Certificates
Gift certificates are not currently available for purchase online. Gift certificates cannot be redeemed online.
Guarantee
We want you to be completely satisfied with every purchase you make with us. Everything in our website is unconditionally guaranteed including materials and workmanship.
*Please note, some items incur re-stocking charges of 15-25%. Custom merchandise orders are non-returnable. Inquire into our one-time mattress comfort exchange program.
Returns and Exchanges
Returns will be accepted within 14 days of the invoice date (items are invoiced as of the shipping date) and must be returned in new, unused and re-salable condition. Include the original packaging. Refunds are issued less original shipping charges. Prior to returning any item, contact customer service for instructions and a return authorization number (RMA #). Items returned without prior authorization may be refused or subject to a 15% re-stocking charge. Mattresses and box springs are non-returnable, and made to order, and cannot be returned. Items that have been used are not returnable. Good Night Naturals does not supply return postage.
Mattresses and Foundation are made to order and are non-returnable and non-refundable. Good Night Naturals does not warrant for allergies of mattresses or bedding products.
Pricing Disclaimer
All pricing is subject to change without notice. For all prices, products and offers, we reserve the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors, closeouts, specials and other extenuating circumstances. Pricing changes often occur daily. We make every effort to ensure the accuracy of the pricing on this web site. However, as humans we may error. All pricing is for the actual time of your purchase, we unfortunately can not honor lower price request if the price was lowered at a different time.
Privacy Policy
Click here for our complete privacy policy.
Security
Providing a secure site is essential for your peace of mind and trust in Good Night Naturals. We have installed the latest encryption software conforming to the Secure Socket Layers (SSL) protocol to safeguard all of the information you send to us. Our host is LexiConn Internet Services.
